Choose the correct size and color of the item you want to purchase and
then click "Add to Card ". Repeat this step on all the items you wish to purchase. You can review your items in your cart at any
time just clicking the cart icon in the top right corner of the
page. Once done selecting and reviewing your products in your cart page click the
"Checkout" button to place your order.
Once you have your desired items in your shopping cart, click the
‘Check Out’ button. You will then be prompted to either sign in to
your account or to create an account. Next, enter your shipping address and enter any discount codes or
credit vouchers that you may want to use. Finally, you will be directed
to complete payment. A confirmation email will be sent to your
registered email address containing the contents of your order.
We currently only offer express shipping. It takes 1-4 business
days to process your order. Once the processing is done we will ship the
parcel to your destination. The shipping time varies from continents.
See below:
Europe: 3-8 business days Asia: 2-4 business days USA: 3-8 business days Rest of the World: 3-9 business days
We process orders very quickly so changes and cancellations can
not always be fulfilled. You must immediately contact our customer
center at info@kisstherainbow.com with your order number and the change
information or the cancel request included in the email.
We ship in business days, Monday - Friday, excluding weekends and national holidays. Shipping starts from the date you received the “Your Order Has Been Shipped!” email.
Do note that processing times are not included in Shipping times.
Please allow an additional 1-4 working days for your orders to be
processed before they are shipped.
As per our shipping policy, orders are processed Monday - Friday and are
shipped within 1-3 days after placement, excluding weekends and public
holidays.
You will receive a confirmation email "Your Order Has Been Shipped!"
once your order has been shipped that contains your tracking
information. If you have not received a shipping confirmation email,
please check your Spam folder, as it may have been received there.
Please also note that tracking information is sent via email the day that orders are shipped out.
If you are still unable to locate any tracking information, please contact us at info@kisstherainbow.com
Please allow some time for your parcel to be processed through
your national customs department before you can expect tracking updates
to appear on your national postal service website. Please contact your
local post office for further details if tracking is not available
online in your destination country. Feel free to contact us any time at
info@kisstherainbow.com
Payable import taxes and duties are the responsibility of the customer.
If customers refuse to accept a parcel due to import duties or taxes,
they will take full liability for all returning shipping costs, custom
charges, and handling fees. Please check with your local customs to get
an idea of any duties or taxes that may apply. Our orders will be
dispatched from United States, China, Hong Kong or The Netherlands
depending on stock availability at our global warehouses.
Enter any discount code on the payment page under "Apply Discount Code". Only one discount code will be allowed per order.
Kiss the Rainbow gift card
Enter the gift card code under "Apply Gift Card Code".
Don't worry if you still have a remaining balance on the gift card
after your purchase. Your card will always be active and you can simply
use the gift card code for your next purchase at Kiss the Rainbow!
Make sure to check your email or junk for the gift card code.
Contact support
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