What is your Return Policy?
We hope that you are happy with your purchase from Kiss the Rainbow. However, we understand online shopping doesn't always go to plan, so these simple steps are here to help. By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.
How to return:
Returned orders must include a completed return form.
The return can be sent to the following address:
KISS THE RAINBOW
Hooimarkt 12 zwart
2011 JB Haarlem
Please download the returns form HERE
- You have 14 days from the date of delivery to return your item(s).
- The cost of return shipping is at the customer's expense and is non-refundable.
- We don't accept earrings for sanitary reasons.
- We don't accept Sample Sale returns.
All products must be returned:
- Unworn and unwashed
- Tags attached
- Free from make-up and fake tan
- Free from any scent of deodorant, perfume or washing powder
Please take care when trying on the clothes and do not damage or stain them. If your return does not meet the above criteria we won't be able to accept the return.
We recommend that customers ask for proof of postage at the time of posting returned items. Please note that the goods are your responsibility until they are returned to Kiss the Rainbow. We will not issue a refund on item(s) that are not received or lost in transit.
How do I return an item?
- Re-pack and seal the item in the bag with labels and tags still attached
- Print out and fill in and include the RETURNS FORM in the package.
- Return the package by using the Post Office counters and obtain proof of postage from the Post Office. We advise our customers to use a track and trace service to return as we will not be held liable for missing parcels
- Keep your certificate of postage sage as you might need this as proof of your return. Once your return is received it will take up to 14 days get your refund. An email will be sent stating your account has been credited
- Please note, the cost of return shipping is at customer's expense. It is encouraged to mark your parcel as "returned goods" to avoid being charged any dutiesWhen will I receive a refund for my return?
Please allow 7 days for a refund to be processed from the date that the returned item is received by Kiss the Rainbow. An email will be sent once the transaction has been processed. Refunds will be issued to the original account where the purchase has been originally credited from.
What if my item is damaged?
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Damage occurred from improper opening of packages does not cover our warranty policy. Contact us at firstname.lastname@example.org
What if I received a faulty or incorrect item?
Please contact us within 24 hours of receiving your parcel with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault. You will not incur any additional costs and will be offered a replacement item or a refund / gift certificate. Contact us at email@example.com
Note, Kiss the Rainbow does not accept returns on items that are damaged by general wear and tear. Kiss the Rainbow reserve the right to determine a genuine fault in the clothing.
I have received an incorrect item. What now?
If you have received an item outside of your specified order, or an incorrect size or color, your order will be amended at no cost to you. Please contact us at firstname.lastname@example.org with any photos of the item and we will send you further information on how to proceed. We will endeavor to get the correct item to you within a normal time frame. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.
Do you offer exchanges?
Unfortunately we do not offer exchanges. You can purchase an items in a different size or color is if it's still in stock. If you think an item may sell out we recommend you re-purchase the items before returning your order.
Kiss the Rainbow makes every effort to ensure stock levels are accurate at time of purchases. However, if the item(s) you have ordered is not available, you will be either notified that we are currently restocking the item or be refunded for the out of stock item. You will be notified by receiving an email.